Frequently Asked Questions
Everything you need to know about your Canelli shopping experience.
How can I track the status of my order?
Once your order has been dispatched, you will receive an email with a unique tracking number and a link to our carrier's website to monitor your delivery in real-time.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
Do you offer international shipping?
Yes, Canelli ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I ensure I choose the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
At Canelli, we are committed to ethical fashion. Over 70% of our current collection is made from organic cotton, recycled polyester, or certified sustainable fabrics.